Voice Logger Solution allows important telephone conversation to be recorded digitally onto a searchable system, providing a valuable tool for future reference.

• Play back recorded conversation to help clarify garbled messages.
• Valuable tool for settling disputes on verbal instructions / advice.
• Helps improve / evaluate a Call Centre Agent's performance.

Voice Mail Solution makes it easy for callers to leave a message for you when you are engaged on another call or are unavailable. You will be notified of the message and can listen to it from anywhere.

• Able to retrieve Voice Mail messages from anywhere.
• Reduces the chances of lost or missed calls.
• Projects a professional image to caller.

Hotel Management Solution is designed specifically to meet the needs of operation in a hotel environment. When the application module integrates with unified communication system, a variety of features are being offered without restricting the functionality of it.

• Improves guest services and increases staff productivity.
• Tremendous flexibility to perform appropriate functions related to hospitality applications.

IPT Anywhere Solution makes it possible for employees to conduct day-to-day operation from their home offices, branch offices and even on site at customer's location. It could be integrated into your unified communication system on a ''when-needed'' basis.

• Save on the cost of setting up remote offices and enjoy flexibility in working structure.
• Substantial savings on Toll Charges for remote staff.

VoIP allows voice data to be transmitted over a data network to save on costly long-distance calls charged by traditional phone companies.

• Voice and fax data transmitted through IP network.
• IP PBX telephone switching system to switch calls between VoIP.
• Do not have to pay for international or interstate charges for telephone calls and faxes.
• Cost saving and project a standard corporate image by using a centralized system.

Call Centre Service provides a fast and effective method of handling customers' calls by matching them to the most appropriate agent. This in return increases customer satisfaction and the agent's efficiency.

• Agents' efficiency and productivity are greatly increased, hence the same number of agents are able to handle more calls.
• Shorter waiting time for customers.
• Minimises missed or lost calls which could be potential business opportunity.

Call Billing Solution can easily log all call traffic and generate reports to analyse users' phone usage pattern.

• Provide timely and comprehensive reporting tools to analyse calls traffic.
• Forecast the need to increase / decrease special incoming lines such as Toll-Free Lines or Service Lines.